Refund Policy

We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@curvelinemiddlesbrough.com.

If your return is accepted, we will send you return instructions, including how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@curvelinemiddlesbrough.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products such as special orders or personalised items, and personal care goods such as beauty products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you receive the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or card provider to process and post the refund.